Frequently Asked Questions
Everything you need to know about our products, orders, and policies — all in one place.
Affect Art is India's trusted online store for premium art supplies — including epoxy resins, mica pigments, silicone moulds, soy wax, candle-making kits, and painting materials. We focus on student-friendly pricing without compromising quality.
Yes! All our products come with a 1-month quality warranty. If you face any quality issues within this period, we'll replace the product — no questions asked. Just reach out to us on WhatsApp.
We recommend starting with one of our complete starter kits — they include everything you need. For resin art, try our Resin 2:1 Kit. For candles, the Soy Wax Starter Kit is perfect. You can also message us on WhatsApp for personalized recommendations!
Yes! We already price our products at student-friendly rates — significantly lower than marketplace prices. We also run periodic discounts and bundle deals. Follow us on Instagram @affectart.in to stay updated.
The ratio refers to the mixing proportion of resin to hardener. 2:1 Resin uses 2 parts resin to 1 part hardener (our AAA Grade), while 3:1 uses 3 parts resin to 1 part hardener (International Grade). Both produce crystal-clear results and come with a 1-month warranty.
Yes, all our mica pearl pigments are cosmetic-grade, non-toxic, and safe for use in resin art, candle making, soap making, and other crafts. They are UV-resistant and produce vibrant, long-lasting colors.
We offer premium soy wax and paraffin wax. Our soy wax is 100% natural, burns cleanly, and holds fragrance beautifully. We also stock fragrance oils, wicks, moulds, and dyes — everything you need to start your candle-making journey.
Yes! We sell directly to artists, which means no marketplace commissions or middlemen. For example, our Resin 2:1 (1.5 kg) is just ₹1,200 with warranty — compare that with Amazon prices for the same quality.
We ship pan-India and delivery typically takes 3–7 business days depending on your location. Metro cities usually receive orders in 3–4 days. You'll get WhatsApp updates with tracking info as soon as your order ships.
Yes! All orders above ₹5,000 qualify for free shipping across India. For orders below ₹5,000, a nominal shipping fee is calculated at checkout based on your pincode.
We deliver to 100+ cities across India — from metros to tier 2 and tier 3 towns. Simply enter your pincode at checkout to check availability and estimated delivery dates.
We take packaging very seriously. All products are carefully bubble-wrapped and placed in rigid cartons to prevent damage during transit. Fragile items like moulds and resins get extra protective layers.
Once your order ships, you'll receive a tracking link via WhatsApp and email. You can use this link to check real-time delivery status anytime.
We offer a 7-day easy return policy. If you receive a damaged or defective product, message us on WhatsApp with photos and we'll arrange a hassle-free replacement or refund.
Yes, you can cancel your order before it's shipped. Once shipped, cancellation isn't possible — but you can initiate a return after delivery. Contact us on WhatsApp for quick cancellation.
We're sorry about that! Please take a photo of the damaged item and packaging, and send it to us on WhatsApp. We'll arrange a free replacement within 24 hours of verification.
We accept UPI (GPay, PhonePe, Paytm), all credit and debit cards (Visa, Mastercard, RuPay), net banking, and popular wallets. All payments are processed securely with 256-bit SSL encryption.
COD availability depends on your pincode. If COD is available for your location, it will appear as a payment option at checkout. A small COD fee may apply.
Absolutely. We use 256-bit SSL encryption for all transactions. We never store your card details — payments are processed through Shopify's secure, PCI-compliant payment gateway trusted by millions of stores worldwide.
EMI options may be available depending on your bank and card type. If eligible, you'll see EMI options at checkout. For UPI and wallet payments, the full amount is charged at once.
Our team is just a message away. Reach out anytime!
